The Future of Managed Services
In the past few years, Managed IT services has seen a tremendous popularity, particularly amongst the small and medium businesses. MSPs (managed service providers) are now considered as the preferred IT partners for SBMs to look after their IT infrastructure and services at an affordable budget. MSPs are not just monitoring and diagnosing IT issues, but also offering proactive solutions and strategic guidance to curb IT expenses while enhancing operational efficiency.
With the evolving IT infrastructure and wide usage of internet, MSPs are moving towards the cloud. In tandem with this shift, constant progress is made on enhancing and optimizing cybersecurity to combat rising cyber threats. Here are some technology trends that are shaping the present and future of managed IT Services:
- Move to the Cloud:
Since 2014, cloud computing has seen unprecedented adoption rate. According to a report by n-able, in North America 80% of small business use some form of cloud apps or services, such as Microsoft Office 365. MSPs are adapting themselves with this trend. They are poised to continue with this shift and offer integrated cloud solutions including cloud management, monitoring and security solutions.
- Commoditization of the cloud:
The cloud app development and services are growing at an exponential rate. MSPs those rely just on offering services will find it difficult to manage clients’ need and competition threat. MSPs will need to integrate services with different cloud apps and solutions that can be offered on-demand based on custom requirements.
- Multi-Cloud Management:
Cloud Management is a competitive space which is currently dominated by the likes Google Cloud, Oracle Cloud, MS Azure and Amazon Web. With the luxury of abundant premium options, businesses end-up dealing with multiple cloud vendors. In order to efficiently manage the IT, MSPs need to continue updating themselves with technology of each of the top cloud vendors.
- Cyber Security:
With the growing use of cloud, the risk and vulnerabilities of cyber-attack continues to grow. A major challenge for Managed IT Services today and in the near future is to recognize these threats and take proactive measures to minimize the risk. MSPs need to help build up a secure IT environment and help clients keep the systems up-to-date, which is very different from the traditional monitor-react approach.
- RMM Evolution and Integration:
RMM (Remote Monitoring and Management) solution is the most critical selection for MSPs, as it is a critical element in delivering Managed Services to the clients. Advance Cloud Computing is giving rise to new technology and infrastructure demands such as monitoring cloud backup over multiple servers and computers, advanced authentication solution for server remote login, etc. MSPs must keep an eye on the latest cloud trends and make sure that the RMM they chose is compatible and capable of delivering services on-demand.
- IoT System Integration
IoT (Internet of Things) has the technology industry pretty excited about the future. Computing devices interconnecting via the Internet to make day-to-day tasks measurable and subsequently more productive. There lies an opportunity for MSPs to integrate with industrial and enterprise IoT systems of their client to help them manage, protect and analysis these systems.